Pre-Installation Guide

Our goal is the same as yours: to ensure that you have years - even a lifetime - of trouble-free enjoyment of your new floor. This letter will provide you important information about preparation, installation and maintenance.

First things first: review the Pre-Installation Guide by clicking on the button at left. The guide will cover important steps of preparation, like furniture moving, disconnection of appliances and electronics, and more.

Next is a link to the Day of Installation. This will walk you through what to expect on the day your floor is being installed, and how you can help make the whole process go smoothly.

After the installation is complete
, you’ll want to know how to take proper care of it. Follow the Maintaining Your Floor link and you’ll find general maintenance information, stain guides, and answers to FAQs.

We care, before and after your installation. If you have any questions, concerns, or comments, please call Guelph at 519-837-2120, Cambridge at 519-624-1499 or email
For more specific contact information, the Customer Service link will give you phone numbers and email addresses for our department managers.

Finaly, once the installation is complete please take a few minutes to share your experience with us by filling out our online customer satisfaction survey.

Thank you for your business!

Day Of Installation
Post Installation
Maintaining Your Floor
Customer Care Centre
Customer Survey

New Location
7631 NW Prairie View Rd. Kansas City, MO 64151
(816) 656-5111
Mon 8am-5pm | Tue 8am-5pm | Wed 8am-7pm
Thur 8am-5pm | Fri 8am-5pm | Sat 9am-1pm
Sun closed

421 N. Rawhide Olathe, KS 66061
(913) 764-9400
Mon 8am-5pm | Tue 8am-5pm | Wed 8am-7pm
Thur 8am-5pm | Fri 8am-5pm | Sat 9am-1pm